Returns, Refunds and Exchanges Policy

With exception of Surgical Garments, Briefs, NewGel+ Scar Management Treatments, Free gifts or Sale items, you can return your items within 15 days of your shipment.

  • They must be in original condition
  • Clothing must be unwashed and unworn
  • In the original packaging and with the tags attached

Refunds and exchanges will be processed within 10 working days after receiving the items.

Non Returnable Items

Surgical Garments, Briefs, NewGel+ Scar Management Treatments, Free gifts and Sale items are non returnable items.

Breast Care Victoria takes no responsibility for Surgical Garments or NewGel+ Scar Management Treatments after purchase.

If you simply change your mind or are unable to continue with your surgery we do not provide refunds or exchanges under any circumstances for Surgical Garments. 

If there is a fault in an item, an exchange product may be provided at the Management's discretion.  Please use the returns process at

To return or exchange a faulty product, please fill in the form at our return centre:, or telephone 0427889038 and include details and, if possible, pictures that show the fault. 

To return or exchange any other eligible product, please fill in the form at our return centre:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.