To start the return process for your order, carefully read the notes below and, if eligible for a return or exchange, then enter your email address or phone number and the order number below.

What items are returnable?

With exception of Surgical Garments, Briefs, NewGel+ Scar Management Treatments, Free gifts and Sale items, you can return your items within 15 days of your shipment.

They must be in original condition

Clothing must be unwashed and unworn

In the original packaging and with the tags attached

Refunds and exchanges will be processed within 10 working days after receiving the items.


Non Returnable Items

Surgical Garments, Briefs, NewGel+ Scar Management Treatments and Free gifts or sale items are non returnable.

Breast Care Victoria takes no responsibility for the Surgical Garments or NewGel+ Scar Management Treatments after purchase. 

If you simply change your mind or are unable to continue with your surgery we do not provide refunds or exchanges under any circumstances for Surgical Garments.

If there is a fault in an item, an exchange product may be provided at the Management's discretion.  Please use the returns process on this page, or telephone 0427889038 and include details and, if possible, pictures that show the fault.  

How do I return?

Enter your order number and email address in the fields above and click Start

Follow the instructions and select the items you want to return

You will get a confirmation email with return shipping address once the return request is approved


Are there any charges for return?

There are no charges for return

Original shipping charges are non-refundable

You are responsible for the charges of the return shipping


How soon will I get my refund or exchange?

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the outcome of any refund or exchange